Refund and Return Policy for Fashitopic

Effective Date: December 9, 2024

At Fashitopic, we are committed to providing you with the highest quality luxury perfumes. However, we understand that sometimes a purchase may not meet your expectations. If you are not completely satisfied with your order, we offer a comprehensive refund and return policy. Please review the following terms and conditions carefully to understand how our policy works.

1. Return Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be unused, unopened, and in its original condition with all tags, packaging, and accessories intact. We cannot accept returns on used or opened products unless they are defective.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order number, invoice, or receipt. Without this, we may not be able to process your return.

  • Exclusions: The following items are non-returnable:

    • Opened or used perfumes (unless defective)
    • Gift cards or vouchers
    • Customized or personalized products
    • Items purchased on final sale or clearance

If you believe your product is defective, please contact us immediately to begin the return process.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@fashitopic.click with your order number and reason for the return.

  2. Return Authorization: Our team will review your request and, if applicable, issue you a Return Authorization Number. This number must be included with your returned item.

  3. Shipping the Return: Ship the product back to us using a tracked shipping service. You will be responsible for the return shipping costs unless the item is defective, damaged, or we made an error with your order.

  4. Inspection and Refund Processing: Upon receipt of the returned product, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 7-10 business days.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.

  • Partial Refunds: If an item is returned in used or damaged condition, we reserve the right to issue a partial refund or deny the return entirely.

  • Shipping Costs: Shipping fees are non-refundable, except in cases where we made an error with your order or if the product is defective.

4. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the replacement item.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact our customer service team at info@fashitopic.click within 7 days of receipt. We will assist you with a return or refund for defective items at no additional cost.

6. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

We are here to help and ensure your experience with Fashitopic is a positive one. Thank you for shopping with us!